Customer service

Do you have questions regarding our products, our delivery arrangements or on any other topic?  Please consult the Terms of Sale section for more details.

You have not found an answer to your question? Please contact our Customer Service Department.

By e-mail

Terms of Sale

Online purchasing at is regulated by the sales conditions stipulated below.  Because you buying at the Web site, you accept and agree to be bound by these conditions, as well as by all modifications that Cascades Inc. may make to them from time to time. 

Limitation of Liability
The Web site and the information that it contains in no way constitutes any guarantee, implicit or explicit.  Certain items may vary slightly from the illustration shown on the Web site.  For accurate description of the product, refer to the descriptive text that pertains to it. 

Cascades Inc. reserves the right to cancel an Internet order at all times and without notice. 

Methods of Payment / Invoicing
Payment by credit card and Paypal™ are the only accepted methods of settling purchases at VISA and MasterCard are accepted.  Please take note that the confirmation e-mail that you will receive shortly after your order has been processed by will serve as your proof of purchase with Cascades Inc.

Orders processed at will be invoiced at the prices quoted to the right of the name and illustration of the chosen products.  Prices are quoted in Canadian dollars and exclude federal and provincial sales taxes which must be added. 

Order Cancellation
Order cancellation is not possible once the order is confirmed.

Methods of Delivery
Delivery available in Canada and in United States, excluding  VIRGIN ISLAND, YUKON, NUNAVUT and NORTHERN TERRITORIES. For these destinations, please contact us before placing your order.

Your payment must be completed and accepted before Cascades Inc. delivers your order. 

In general, products ordered at are delivered within 5 to 7 working days following the confirmation of your order.  Delivery times on the site are estimate only.  Under no circumstance will Cascades Inc. be held responsible for any damages or costs resulting from any delay in delivery. 

Your order is subject to the terms and conditions of UPS, a courrier parcel service company used by Cascades Inc. to deliver products that are ordered at  Please read the terms and conditions of UPS.

You can track the delivery  of your order by visiting the UPS Internet site. You will thus access UPS' follow-up and tracking system.  You must enter the follow-up number linked to your delivery in order to carry out a search.  That number is in the e-mail that Cascades Inc. sends you to confirm that your order has been processed. 

You are responsible for refusing a package that is damaged during shipping. 

Customs brokerage fees
For shipments over $200, outside of Canada, customs brokerage fees will be charged extra by UPS.

Availability of Products
Cascades Inc. endeavors to keep an inventory of products that are sold on its Web site, but cannot at any time guarantee the availability of the products.  Cascades Inc. shall bear no liability for any damage that it may cause you because of an inventory shortage and the impossibility of delivering the product that you ordered.

If Cascades Inc. is unable to deliver one or other of the products that you ordered on the Web site, you will be advised by e-mail.

Return Merchandise
Cascades Inc. accepts returned items purchased at during the 5 working days following the delivery date. Items must returned in their original packaging with the label intact, and the items must not have been used or damaged. The total amount of the merchandise bought online, excluding shipping charges, will be credited to the payment method used during the purchase.  Please allow 4 to 6 weeks to obtain a credit.  The customer must, at his/her own expense, ship the product to the following address:

Cascades INC.
2045, rue de la Métropole
Longueuil (Québec) J4G 1S9

The customer must include a photocopy of his/her order or provide the following information: 

  • Order number;
  • Date of order;
  • Detailed name and address;
  • Day or evening phone number.

Limitation of Liability
Should Cascades Inc. be found responsible pursuant to a claim by one of its internet customer, its liability will be limited to the aggregate of the amount paid by the customer to Cascades inc. for purchases made though its Web site. 

Force Majeure
The online customer understands that Cascades inc. will not be held responsible for its failure to execute its obligations, nor for damages or losses incurred as a result of  a Force Majeure or a fortuitous event. 

Governing Laws & Jurisdiction

This contract is regulated by the laws in effect in the province of Québec.  Any litigation that occurs as a result of this contract must be submitted to the sole and exclusive jurisdiction of the courts that sit in the judicial district of Montréal.

Coordinates of the Internet Customer Service Department
For all questions on products or concerning your order, do not hesitate to contact Boutique Cascades' Customer Service Department by e-mail.

Please reread this contract.  If you find any errors, please communicate with Cascades Inc. by contacting its Internet Customer Service Department at the coordinates that are listed below.  If you agree with this contract, please click on the icon below.

Notice Regarding Minors
This site does not target minors, and it is not intended for their use.  Minors are not allowed to use this site without the authorization of their parents. 

Do you have something you would like to tell us? Don't hesitate, we welcome your comments and questions.

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